Terms of Service
Please read these terms and conditions carefully before using our services.
Last updated: November 3, 2025
Table of Contents
These Terms of Service ("Terms") govern your use of the Health Supply & Mobility Inc website (hsmobility.ca) and services. By accessing or using our website, you agree to be bound by these Terms.
1. Acceptance of Terms
By accessing and using this website, you accept and agree to be bound by the terms and provision of this agreement.
If you do not agree to abide by the above, please do not use this service.
We reserve the right to change these Terms at any time. Your continued use of the website following any changes indicates your acceptance of the new Terms.
2. Description of Services
Health Supply & Mobility Inc provides:
- Sale of mobility equipment including stairlifts, lift chairs, and accessibility products
- Product consultation and accessibility assessments
- Installation and maintenance services (where applicable)
- Customer support and technical assistance
- Educational content and resources about mobility solutions
- Financing options for qualified customers
Note: We are proud affiliate partners and not manufacturers of certain products like Acorn stairlifts.
3. User Accounts
Account Creation
- You must provide accurate and complete information when creating an account
- You are responsible for maintaining the confidentiality of your account credentials
- You must be at least 18 years old to create an account
- One person or legal entity may maintain only one account
Account Responsibilities
- You are responsible for all activities that occur under your account
- Notify us immediately of any unauthorized access or security breach
- Keep your contact information current and accurate
- Comply with all applicable laws and regulations
4. Purchases and Payment
Pricing and Availability
- All prices are in Canadian dollars (CAD) and include applicable taxes where required
- Prices are subject to change without notice
- Product availability is subject to stock levels
- We reserve the right to limit quantities and refuse orders
Payment Terms
- Payment is required at the time of order unless financing is approved
- We accept major credit cards, PayPal, and financing options
- All payments are processed securely through third-party payment processors
- Orders may be subject to verification and approval
Order Confirmation
Receipt of an order confirmation does not constitute acceptance of your order. We reserve the right to cancel or modify orders due to pricing errors, product unavailability, or other reasons.
5. Shipping and Returns
Shipping Policy
- Shipping costs and delivery times vary by location and product
- Risk of loss and title pass to you upon delivery to the carrier
- Installation services may be available for certain products
- Delivery dates are estimates and not guaranteed
Return Policy
- Returns must be initiated within 30 days of delivery
- Items must be in original condition with all packaging
- Custom or installed products may not be returnable
- Return shipping costs may apply
- Refunds will be processed to the original payment method
6. Prohibited Uses
You may not use our website for:
- Any unlawful purpose or to solicit others to engage in unlawful acts
- Violating any international, federal, provincial, or local regulations or laws
- Transmitting or procuring harmful data, viruses, or malicious code
- Attempting to gain unauthorized access to our systems
- Interfering with or disrupting our website or services
- Impersonating another person or entity
- Harvesting email addresses or other user information
- Posting false, misleading, or fraudulent content
7. Intellectual Property Rights
Our Content
The website and its content, including but not limited to text, graphics, images, logos, and software, are owned by Health Supply & Mobility Inc or its licensors and are protected by copyright and other intellectual property laws.
Limited License
We grant you a limited, non-exclusive, non-transferable license to access and use the website for personal, non-commercial purposes.
Restrictions
- You may not reproduce, distribute, or publicly display our content
- You may not modify, adapt, or create derivative works
- You may not use our content for commercial purposes without permission
- You may not remove copyright or proprietary notices
8. Limitation of Liability
Disclaimers
- Our website and services are provided "as is" without warranties of any kind
- We do not warrant that the website will be error-free or uninterrupted
- We do not guarantee the accuracy or completeness of information
- Use of the website is at your own risk
Limitation of Damages
In no event shall Health Supply & Mobility Inc be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, or use, incurred by you or any third party, whether in an action of contract or tort.
Important: Some jurisdictions do not allow the exclusion of certain warranties or limitation of liability, so some of the above limitations may not apply to you.
9. Termination
We may terminate or suspend your account and access to our website immediately, without prior notice or liability, for any reason, including if you breach these Terms.
You may terminate your account at any time by contacting us or discontinuing use of our services.
Upon termination, your right to use the website will cease immediately, but these Terms will remain in effect regarding any outstanding obligations.
10. Governing Law
These Terms shall be governed by and construed in accordance with the laws of the Province of Ontario, Canada, without regard to its conflict of law provisions.
Any disputes arising under these Terms shall be subject to the exclusive jurisdiction of the courts of Ontario, Canada.
Contact Information
If you have questions about these Terms of Service, please contact us:
Health Supply & Mobility Inc
Address: 3495 Rebecca St, Oakville, ON L6L 6X9
Phone: +1 (905) 330-1774
Email: legal@hsmobility.ca
Website: hsmobility.ca
Changes to Terms
We reserve the right to modify these Terms at any time. We will notify users of any significant changes by posting the updated Terms on this page and updating the "Last updated" date. Your continued use of the website after changes indicates your acceptance of the updated Terms.