Cookie Policy

Learn how we use cookies and similar technologies to enhance your experience on our website.

Last updated: November 3, 2025

This Cookie Policy explains how Health Supply & Mobility Inc uses cookies and similar technologies when you visit our website hsmobility.ca. It explains what these technologies are, why we use them, and your choices regarding their use.

1. What Are Cookies?

Cookies are small text files that are placed on your computer or mobile device when you visit a website. They are widely used to make websites work more efficiently and provide information to website owners.

Cookies contain information about your visits to the website, such as your preferred language, login information, and other settings that help improve your browsing experience.

Note: Cookies cannot access your personal files or install software on your device. They are safe and commonly used across the internet.

2. Why We Use Cookies

We use cookies for several important purposes:

Essential functionality: To enable basic website features and navigation
Security: To protect your account and prevent unauthorized access
Performance: To analyze how our website is used and improve its performance
Personalization: To remember your preferences and provide personalized content
Shopping experience: To maintain your shopping cart and checkout process
Marketing: To deliver relevant advertisements and measure their effectiveness

3. Types of Cookies We Use

Essential Cookies (Required)

These cookies are necessary for the website to function properly. They cannot be disabled.

Session management and user authentication
Shopping cart functionality
Security and fraud prevention
Load balancing and website stability

Duration: Session cookies (deleted when you close browser) and up to 1 year

Performance Cookies (Analytics)

These cookies help us understand how visitors interact with our website by collecting anonymous information.

Google Analytics for website traffic analysis
Page performance and loading times
Popular content and user journey tracking
Error reporting and website optimization

Duration: Up to 2 years

Functional Cookies (Preferences)

These cookies enable enhanced functionality and personalization based on your preferences.

Language and region preferences
Accessibility settings
Recently viewed products
Chat widget and customer support tools

Duration: Up to 1 year

Marketing Cookies (Advertising)

These cookies are used to deliver relevant advertisements and measure campaign effectiveness.

Google Ads and Facebook advertising pixels
Retargeting and remarketing campaigns
Social media integration and sharing
Conversion tracking and attribution

Duration: Up to 2 years

4. Third-Party Cookies

We work with trusted third-party services that may place their own cookies on your device. These partners help us provide better services and understand our website usage.

Analytics Partners

• Google Analytics
• Google Tag Manager
• Hotjar (User behavior)

Advertising Partners

• Google Ads
• Facebook Pixel
• Microsoft Advertising

Support & Communication

• Live chat providers
• Email marketing tools
• Customer support systems

Social Media

• Facebook integration
• Instagram widgets
• Social sharing buttons

Note: These third-party services have their own privacy policies and cookie practices. We encourage you to review their policies for more information.

5. Managing Your Cookie Preferences

Browser Settings

You can control and manage cookies through your browser settings. Most browsers allow you to:

View and delete existing cookies
Block cookies from specific websites
Block third-party cookies
Clear all cookies when closing the browser
Set preferences for cookie notifications

Browser-Specific Instructions

Google Chrome

Manage cookies in Chrome

Mozilla Firefox

Firefox cookie settings

Safari

Safari privacy settings

Microsoft Edge

Edge cookie management

Opt-Out Tools

You can also opt out of specific tracking services:

Google Analytics Opt-out Facebook Ad Preferences Digital Advertising Alliance Opt-out

Important: Disabling cookies may affect the functionality of our website. Some features may not work properly if essential cookies are blocked.

6. Other Tracking Technologies

In addition to cookies, we may use other technologies to collect information:

Web Beacons (Pixel Tags)

Small transparent images used to track user behavior and measure the effectiveness of email campaigns.

Local Storage

Browser storage that allows websites to store data locally on your device for improved performance.

Session Replay

Technology that records user interactions to help us improve website usability and identify issues.

Fingerprinting

Collection of device and browser characteristics for security and fraud prevention purposes.

7. Policy Updates

We may update this Cookie Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors.

When we make significant changes, we will notify you by posting the updated policy on this page and updating the "Last updated" date at the top of this policy.

We encourage you to review this policy periodically to stay informed about how we use cookies and similar technologies.

8. Contact Us

If you have questions about this Cookie Policy or our use of cookies, please contact us:

Health Supply & Mobility Inc

Privacy Officer: Data Protection Team

Address: 3495 Rebecca St, Oakville, ON L6L 6X9

Phone: +1 (905) 330-1774

Email: privacy@hsmobility.ca

Website: hsmobility.ca

Cookie Consent

By continuing to use our website, you consent to our use of cookies as described in this policy. You can withdraw your consent at any time by adjusting your browser settings or contacting us.

Your Rights: You have the right to know what cookies we use, why we use them, and how to control or delete them. You can exercise these rights at any time.